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| Terms and Conditions Cut and paste this link into your browser for our friendly FAQ section http://www.shoehq.co.uk/faqs-28-c.asp Full T & C's are set out below. Our Website ---------------- When viewing the pages throughout www.shoehq.co.uk, and subsequently purchasing an item, you are agreeing to all the terms set out below. If you disagree with anything, then you must not attempt to make a purchase, and must leave the website. All our items are described to the best of our ability. We reserve the right to change terms, or prices at any time, so please check information before each purchase. Payments ------------- We accept payments via personal cheque, postal order and securely via paypal using your debit or credit card. Overseas customers must use paypal only. We will be introducing other payment methods shortly. Please allow at least 10 working days for a personal cheque to clear. Shipping ------------ UK - 1st Class Recorded/Royal Mail. Proof of posting is retained. Your item should reach you within 1-3 working days OVERSEAS - Royal Mail Airmail Signed For. Proof of posting is retained. Please allow 7-14 days for delivery. FREE postage is available for most buyers, if £30 or more is spent. We will ship to most countries over the world. If you pay by cheque, there will be a delay before we can post. Lost/late items -------------------- We regrettably have to wait 15 days before we are able to refund you for missing/lost items. Ordering ------------ All customers will be notified of the order status from placement of order, to dispatch. On arrival, try on footwear on a soft, non marking surface. Returns ----------- Ensure footwear is returned within 10 days of receipt. It should be unworn, in original condition, with original packaging, tags and labels. Fill out the returns form, so we know who to refund, and securely tape on the return address label, ensuring you get a certificate of posting from the post office. NB Unless we have made an error, or the footwear is faulty, It is the customers responsibility to meet all costs involved with returning an item. We are not obliged to refund your £2.99 outgoing postage. Refunds are made within 7 days, in the same way payment was sent. Faulty Items ---------------- NB All footwear is checked by staff prior to packing. In the event of the footwear being damaged or faulty or not what you ordered, we will refund you in full, including return postage costs. If you want an exchange for the faulty/wrong order, outgoing postage is covered by us, the seller. This does not affect your statutory rights. Exchanges You can exchange for a new size/shoe (subject to stock). Inform us, return the item, unworn complete with packaging and include the exchange form. Send to: ShoeHQ 465 Woodbridge Road Ipswich IP4 4EP UK Ensure you get a certificate of posting from your post office, preferably use recorded delivery. We are not obliged to refund your return postage costs. We will not charge you postage for your exchange to be sent, but there is a fee of £1.00 to cover the administration costs. Exchanges are sent 2nd class recorded. If we find any item has been misused, or worn outside, or otherwise damaged, it will be returned to you at your own cost. The appearance of a heel broken off by force, and one that has come off during wear appears quite different! Data Protection & Privacy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). When ordering from this online website, www.shoeHQ.co.uk, you are allowing us to collect - your name - address - telephone number We will use only use this information to process your order. We will only contact you if we have a problems with your order, or if you have signed up to receive periodic information from us. We will never collect sensitive information about you without your express consent. The information we hold will be accurate and up to date. You can check the information that we hold about you at any time, by emailing us. If you find any inaccuracies we will delete or amend it quickly. The personal information which we hold will be held securely, and will not be shared or given to any third party. If you have any questions regarding this privacy policy, please get in touch using the contact form. Distance Selling Regulations We comply with the distance selling regulations. You have a 7 day cooling off period which starts the day after you receive your goods. If you wish to cancel your order, you need to email or write to us, and send back the item we sent you in the same new condition, complete with all packaging for a refund of the item price. « Back |
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Email:sales@shoehq.co.uk
Gold Wedding Shoes | Pewter Evening Shoes | Toe Post Sandals | White Flip flops | Beige Platform shoes Navy Leather Pumps | Brown Ankle Boots | Canvas Wedge | Black Pinstripe Stilettos | Black Trouser Boots White Pumps | Emerald Courts | Satin Peep Toes | Pink Courts | Black Mary Janes